Raniah Jalal Haji1 and Osman Durmaz2
1,2Tishk International University, Sulaymaniyah, Kurdistan Region of Iraq
Email: [email protected], [email protected]
DOI: 10.23918/ICABEP2022p46
Abstract
The aim of the current study was to understand how the ISO 9001 certification affected the firms’ external benefits. For this purpose, data were collected from various enterprises in the Kurdistan Region of Iraq. In total, 100 data were collected from 50 different companies. Questions were asked to at least two managers in the same company. Obtained data was tested initially from the validity and the reliability points. After clearing the validity and the reliability of the data, regression analysis was conducted to test the hypotheses. The results have shown that companies in the region obtained certification mainly for marketing purposes. Hence, the external benefits were achieved only from the customer focus point of view.
Keywords; ISO 9001:2015, external benefits, customer focus, quality management systems
ICABEP2022
4th International Conference on Accounting, Business, Economics and Politics
Organized by
Tishk International University, College of Administration and Economics, Salahaddin University-Erbil, and
University of Szczecin, Poland.
