Professor. Dr Muiead A.K. Al Fadel
Technical College of Management, Al-Furat Al-Awsat Technical University, Kufa, Iraq
Email: [email protected]
Hadeel Mahdi AL- Shukri
Federal Audit Bureau Audit and Follow-up Department, Iraq
Email: [email protected]
Assistant Professor Dr. Walaa Jawdat Al-jaaf
Administration and Economics Department, Faculty of Humanities and Social Sciences, Koya University, Koya Iraq
Email: [email protected]
DOI: 10.23918/ICABEP2019p47
(Full Paper)
Abstract
The reality of the situation in Iraq reveals a clear deterioration in the level of services, which is the focus of all media and social media, as the reality reveals the existence of a defect in the marketing sites of the service, and from this point, all research and studies indicate that there is a state of non-existence Development of service delivery sites, which causes stress to the employees of these sites, as this stress reduces the levels of performance of workers and thus the quality of services provided, so the researchers address this problem, where the emphasis is here on the levels of stress experienced by workers and reflected on the customer who May face a situation Such as the five errors in the body language or the seven general emotions, and this leads to alienating customers from these sites, despite the importance of these services to the customer and sometimes considered marginal for him. The first chapter was devoted to the theoretical framework. The third chapter was devoted to the practical aspect of the study, while the conclusions and recommendations were presented in Chapter 4. The most important of the conclusions was that the statistical analyzes emphasized the importance of reducing the levels of stress In order to avoid the negative effects on body language, while the recommendations have been with the lifting of the suffering of workers in the marketing sites of the service of the nature of the targeted target and attention to the customer. At the end of the study came a collection of sources and scientific references.
ICABEP2019
International Conference on Accounting, Business, Economics and Politics
ISBN: 978-9922-9036-3-7
