Dr. Kartikey Koti
Accounting Department, Tishk International University, Erbil, Iraq
Email: [email protected]
DOI: 10.23918/ICABEP2019p25
(Full Paper)

In the current scenario, people have become sophisticated as a reflection of which people do not have any time to do their financial transaction. In our daily walk of life, we have numerous of the financial transaction such as bill payments, online purchase, insurance payment, mobile bills, and electricity bills and many more. It becomes a vital role of banks to cater the services to make the customer life easy. With various services provision, banks also offer net banking services, which helps to do all kinds of the financial transaction. The paper impress on users responsiveness and their adoptiveness towards internet banking. As the reflection of the survey, we could observe that 75% of the respondent had a saving bank account. The high awareness of internet banking service was influenced by friends and relatives with a mean score of 3.98. The reasons of respondents to use net Banking, shewness test was use and all aspect (test value) were below +1.96 and were accepted. For the Drive for the adoption of Net Banking 11 factors were considered and all components valued lied between 0.589 to 0.904 which means were favourable from 59 % to 90%.

Keywords: Internet banking, online Banking, customer awareness of banking services, e-banking

International Conference on Accounting, Business, Economics and Politics

ISBN: 978-9922-9036-3-7